Support
Remote assistance
Need help quickly? Download the remote-access tool and give us a call. We will connect to your computer and solve the problem together.
Download the tool
We will tell you over the phone which one to use. Both run without installation — you only need to launch the downloaded file.
AnyDesk
A single file downloads and you run it straight away. It shows a nine-digit number, which you read out to us.
TeamViewer QuickSupport
A lightweight version for receiving support, with no installation and no registration. You give us the ID and password shown in the window.
How it works
- Call +420 558 711 433 or write to info@road.cz.
- Download the tool we agree on and run it.
- Read out the ID shown on your screen. Without it, nobody can connect to you.
- You can see everything we do on your screen throughout, and you can end the session at any time.
- When the session ends, the access expires. A new connection needs a new ID.
Service hours
Mon–Fri 8.30–17.00. Clients with a support contract have agreed response times and, where required, availability outside these hours.
Please note: ROAD Group staff will never contact you out of the blue asking for remote access. If someone calls claiming to be from us, hang up and verify it on our main number.
Need ongoing support?
We offer support contracts with agreed response times. We will tell you what would make sense for you.